Microsoft Endpoint Manager Service Level Agreement

Microsoft Endpoint Manager (MEM) is a unified endpoint management platform that allows organizations to manage and secure devices and applications across multiple platforms, including Windows, macOS, iOS, and Android. To ensure high availability and reliability of the MEM service, Microsoft provides a Service Level Agreement (SLA) that outlines the performance and uptime commitments.

The MEM SLA guarantees a monthly uptime percentage of at least 99.9%, meaning that the service should be available and accessible for at least 99.9% of the time in a given month. If Microsoft fails to meet this commitment, customers may be eligible for service credits or other remedies. The SLA applies to all regions where MEM is available, including the Americas, Europe, Asia Pacific, and Japan.

Microsoft also provides a performance commitment for the MEM service, which requires that the service responds to requests within a certain timeframe. For example, the average response time for device inventory queries should be less than 60 seconds, and the time to process a request to enroll a device should be less than 5 minutes.

To ensure that customers have access to the latest features and improvements, Microsoft also commits to releasing new versions of MEM at least once every 90 days. These updates may include bug fixes, security patches, and new features. Microsoft also provides documentation and support to help customers stay up-to-date with the latest features and best practices.

Customers can monitor the performance and availability of the MEM service through the Microsoft Endpoint Manager admin center, which provides real-time status updates and alerts. In the event of an outage or service disruption, Microsoft provides timely updates and communication to help customers stay informed and take appropriate actions.

In summary, the Microsoft Endpoint Manager Service Level Agreement provides customers with a commitment to high uptime, fast performance, and regular updates. By leveraging the capabilities of MEM, organizations can streamline device management, improve security, and enhance employee productivity. As a trusted platform for endpoint management, MEM helps organizations stay ahead in today`s rapidly evolving digital landscape.